1. SHIPPING & DELIVERY POLICY
Thank you for choosing our services! We strive to process all orders promptly within 1-2 working days. Once your order is placed, you can expect to receive an email confirmation.
After dispatch, our estimated delivery time is 5-7 working days. Please note that delivery times may vary depending on your location.
To make your shopping experience even better, we currently provide free shipping worldwide on all orders over £150.
For customers in the EU, please be aware that your orders will now go through customs, which may result in slightly longer delivery times than usual. Additionally, please note that any applicable international customs charges are the responsibility of the buyer.
If you have any further questions or need assistance, feel free to contact us at contact@moroccanwarmrugs.com or call us at +44 4324234244.
2. ORDER STATUS & TRACKING
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
